KHK USA Inc Return Policy
Effective: January 1, 2025
Scope
Welcome to KHK USA Inc (“KHK” or “we”).
KHK USA Inc. is the leading supplier of power transmission components designed for industrial automation applications in North America. We supply more than 27,000 configurations of metric-dimensioned power transmission components to companies and individuals throughout Canada, Mexico, and the United States.
We have published this Return Policy to inform you how we accept products back.
Return Goods Authorization (RGA)
We require an RGA for all returns. Please contact our sales department at (516) 248-3850 or sales@khkgears.us to obtain an RGA. In situations where we have shipped the incorrect item to you, we will supply a freight collect number to which you can bill the return freight. Otherwise, all returns must be shipped prepaid.
Acceptance of Returns
We will accept back any of our products that are defective for a 100% credit. For our stock catalog items, we will accept back any product for a 75% credit provided that the item(s) were purchased from KHK USA within the past 12 months and are in an unused, unaltered, and resalable state. All made-to-order items, including J-Series, H-Series, HJ-Series, S-Series, F-Series, and E-Series items, are NOT returnable as they are made specifically for you. Products altered or damaged in transit will not receive any credit. We do not issue credit for freight. We do not accept custom or made-to-print items to be returned for credit unless the products have been evaluated by our engineering team and are determined to be defective.
Other Important Information
KHK USA Inc. is a subsidiary of Kohara Gear Industry. The products of Kohara Gear Industry are sold worldwide through various distributors and resellers. We will not be able to accept returns for items that were not sourced through KHK USA Inc.
Changes
We will post and date any changes to this Return Policy. Please check here periodically. Your continued use of our products and services covered by this Policy constitutes your consent to the practices at the time of use.
How to Contact Us
For questions about this Returns Policy, please contact:
info@khkgears.us or
KHK USA Inc
Attn: Return Policy
259 Elm Place
Mineola, NY 11501 USA